Shipping

How will my order be shipped?

Careismatic Brands orders ship via UPS and USPS delivery services. This service utilizes both UPS and the US Postal Service for handling. Your package may be delivered by one of these carriers depending on your shipping option chosen and your location.

How much does shipping cost?

A. Shipping Costs- Domestic
(Includes the cost of Shipping + Handling + Insurance)

Shipping Rates

Order Amount: Economy Upgraded Express
From To      
$0 $14.99 $9.99 $14.00 $23.00
$15.00 $25.99 $9.99 $17.00 $25.00
$26.00 $48.99 $9.99 $21.00 $28.00
$49.00 $74.99 FREE $21.00 $29.00
$75.00 $99.99 FREE $23.00 $30.00
$100.00 $149.99 FREE $23.00 $32.00
$150.00 $249.99 FREE $25.00 $39.00
$250.00 $349.99 FREE $27.00 $45.00
$350.00 $449.99 FREE 8% of merchandise total $51.00
$450.00 $549.99 FREE 8% of merchandise total $57.00
$550.00+   FREE 8% of merchandise total 11% of merchandise total

B. Shipping Costs - Canada

Duties & Taxes will be added to your order at the time of purchase. This amount will vary by order and always be shown at checkout.

Canadian Deliveries: Packages will be delivered within 4-10 Business Days (Business Days are M-F, excluding Holidays) from date of order -- depending on destination and availability of item(s)

Canadian Customers: By ordering goods on this website, you hereby authorize a licensed Canadian customs broker chosen on your behalf to act as your agent, and to transact business with Canada Border Security Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund check issued by CBSA in your name so that we may process the reimbursement.

(Note: The schedule above is ONLY an estimate, not a guarantee.)

C. Shipping Costs - All Other International

Duties & Taxes will not be added to your order at the time of purchase. International customers are responsible for paying any additional taxes, duties, or customs fees charged by their local government. Additional shipping charges may also apply.

International Deliveries: Packages will be delivered within 7-14 Business Days (Business Days are M-F, excluding Holidays) from date of order -- depending on destination and availability of item(s)

(Note: The schedule above is ONLY an estimate, not a guarantee.)

When will I receive my order?

Most in-stock, non-personalized orders ship in 1 business day. Please allow 2-4 additional business days for personalization. Your order should arrive in 1-9 business days, depending on the shipping option selected. Shipping charges and expected delivery dates on your first shipment are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email.

You can track your shipment by clicking on the link provided in our shipping confirmation email sent by OrderStatus@shop.careismatic.com.

US Economy Deliveries

Based on our warehouse location and your shipping address, we determine the most efficient shipping for your package. If you select the economy shipping option, your order should arrive within 9 business days. Business days are Monday—Friday, excluding holidays.

 

Upgraded Deliveries

Based on our warehouse location and your shipping address, we determine the most efficient shipping for your package. If you select the Upgraded shipping option, your order should arrive within 3-5 business days if your order was placed by 12:00pm CT. Business days are Monday—Friday, excluding holidays.

**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).

 

US Express Air Deliveries

If you select the Express shipping option, your order will be be delivered within 2-3  business days, if placed before 12:00pm CT. Business days are Monday—Friday, excluding holidays.

**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).

 

Do any items require additional delivery time?

Large patient-monitoring equipment may take an additional week to deliver. Backordered items will be shipped as soon as they become available.

How are orders shipped to Alaska, Hawaii, U.S. territories, APO and FPO addresses?

Shipments to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands), APO and FPO addresses are delivered via USPS.  Upgraded, Express and Premium Delivery serives NOT available to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands), APO and FPO addresses.

Does Careismatic Brands ship to Canada?

Careismatic Brands ships to Canada via UPS Worldwide Economy delivery service. You can track your package by clicking on the link provided in your shipping confirmation email, on Check Order under Order Status in the main navigation.

By ordering goods from Careismatic Brands, you hereby authorize a licensed Canadian customs broker chosen on your behalf to act as your agent and to transact business with the Canada Border Security Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund check issued by the CBSA in your name, so that we may process the reimbursement.

Does Careismatic Brands ship internationally?

Careismatic Brands ships international orders via UPS International. International customers are responsible for paying any taxes, duties, or customs fees charged by their local governments.

Here is a list of countries we currently ship to +
 

If you have any questions, email us at help@shop.careismatic.com. Please include your name, and if it applies to a specific order, please include your order number.

Can you ship my order to Saudi Arabia?

If you wish to place an order to Saudi Arabia, please send an email to groupsales@careismatic.com or call 1-800-245-8430 and we will assist you.

What if part of my order is backordered?

If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method so as not to delay your entire order. Careismatic Brands will only charge you for the shipped items. If we are not able to source the backordered item, your items will be canceled, you will receive a cancelation email. 

Payment for any backordered items will be charged upon delivery. You will not be billed or charged for any additional shipping fees for backordered items.

If you have ordered multiple items for international delivery, the order will not ship until the entire order is fulfilled.

 

Returns

What is Careismatic Brands return policy?

We want you to love your purchase; if you're not completely satisfied with your order, you may return it within 30 days of receipt for a full refund of the purchase price, no questions asked. Just visit our online returns page, print our convenient shipping label, and complete your return. Careismatic Brands wants you to love your purchase and is offering free returns* on all brands.
*Free returns applies to one return per order. If you choose to make another return from the same order, you will be charged a $8.98 return/restocking fee.

If you have additional questions, please call us at 1-800-372-2201.

  • All items must be in their original condition with their original packaging, instruction manuals, warranties, and tags
  • Products that were ordered as a set must be returned with all the set components
  • We will not accept returns on personalized items
  • We will not accept returns on garments or footwear that have been worn, stained, damaged or laundered.
  • We will not accept returns on Clearance or Final Sales items
  • We will not accept returns on items outside of the 30 day return window
  • Original shipping/processing charges are not refundable.

What if my item is defective, broken or needs repair?

Careismatic Brands partners with reputable manufacturers who stand by their products. However, on rare occasions, a product can have a defect that was undetected by the manufacturer or that becomes apparent during use. If a product you've purchased from Careismatic Brands websites has a manufacturing defect, please contact Product Support

For repair, maintenance, and warranty service that is covered by a manufacturer's warranty, please contact the manufacturer directly.

For 3M Littmann products, visit our Product Warranty section for further information.

How do I return an item?

Visit our online returns page for further details on completing your return.

Where can I get a Return Form?

For domestic returns, please visit this page.

For international returns, please fill out the form located here.

Are there any items I cannot return?

Due to health codes, items marked as Final Sale and/or Non-Returnable may not be returned. This includes but is not limited to medical devices, fabric face masks, face masks and respirators, protective apparel, protective eyewear, disposable items, and clearance mystery items.