Frequently Asked Questions
Frequently Asked Questions
Contact
Customer Service Email: customercare@hhscrubs.com
Shipping
We do not ship to P.O. Boxes or rural areas.
We do not ship to APO/FPO/DPO addresses
We keep shipping simple with a flat rate fee, no matter what you purchase. Shipping is $8.95 for Economy, $10.95 for Ground, and $20.95 for 2-Day Shipping.
Once we receive your order, our warehouse will process it within 1-3 days. Then, it will be on its way to you!
After the 1-3 day processing period, your order will be shipped based on the shipping speed you selected. Delivery can take up to 7-10 days for Economy shipments. Keep an eye out for your tracking number so you know when you can expect your new scrubs!
Please contact our Customer Care team at customercare@hhscrubs.com.
Returns
We make returns easy — and free! Just contact our Customer Care team at customercare@hhscrubs.com to start your return process. Returns must be made within 30 days of purchase, and clothes must be in new, unworn condition with tags attached. Please visit our Returns Page for complete details.
Right now, we don’t offer exchanges. However, you can always return your new, unworn scrubs within 30 days of purchase for free, then purchase a new pair that you’d prefer!
No, each order needs to be shipped in a separate box in order to receive the full refund.
We offer free shipping, however in the case you want to use your own return label,
please contact our Customer Care team at customercare@hhscrubs.com they will assist you in getting a RMA number to send your returns back.
Once the return has been processed a refund can take anywhere from 3-7 business
day to show up in your account.
At this time we do not allow any changes once an order is submitted. However, we
do offer free returns and you can contact our Customer Care team at customercare@hhscrubs.com for additional help.
Returns can take up to 7-10 business days to be processed.
If you signed up for an account on our website you can find your order
number in the order history section.
At this time we do not allow any changes or cancellations once an order is
submitted. However, we do offer free returns and you can contact our Customer Care
team for additional help at customercare@hhscrubs.com.
Please contact our Customer Care team at customercare@hhscrubs.com.
Product & Sizing
Healing Hands offers a wide variety of scrub tops, scrub bottoms, white coats, scrub caps, and masks. We sell scrubs for women and men in a range of sizes and colors.
Yes, we’re happy to carry a set of maternity scrubs! Check out our HH Works line for the Mila Top and Rose Pant. The Mila Top features elastic on the side panels and a generous fit for a growing belly. The Rose Pant has a knit over-belly waistband for comfort — plus it has six pockets and the super stretchy fabric our HH Works line is known for.
We pride ourselves on developing fabric blends for each of our scrub collections that are smart, wearable, and overdeliver on performance. Improving comfort is at the heart of what we do at Healing Hands. The right functional fabric makes your scrubs feel amazing to wear, delivers on its promise, and makes you look good at the same time. That's what you want from your scrubs. That's why you wear Healing Hands.
Each collection features its own unique fabric blend.
● Purple Label: 77% Polyester / 20% Rayon / 3% Spandex
● HH Works: 91% Polyester / 9% Spandex
● HH360°: 92% Polyester /8% Spandex
● ONYX: 60% Rayon / 30% Nylon / 10% Spandex
● White Coat: 77% Polyester / 18% Rayon / 5% Spandex
● White Coat Professional: 100% Polyester Stretch
We recommend washing your scrubs in cold water with like colors, then tumble drying on low. However, each garment is different, so please refer to the care label on the scrubs themselves for the most accurate washing recommendations.
We try to restock our core styles as quickly as possible, so check back frequently! On occasion, we offer seasonal or exclusive styles that are limited and may not come back into stock. Don’t worry, though — we’re always releasing new styles and colors, so you’re sure to find another one to love.
Many Healing Hands Scrubs are available for women in sizes XXS-5X, though the size range can vary based on the garment style. Available sizes are shown on each product detail page. Scrub pants are often available in standard sizes, petite sizes, and tall sizes. To find the right size for you, check your measurements against our Size Chart.
Many Healing Hands Scrubs are available for men in sizes XS-5X, though the size range can vary based on the garment style. Available sizes are shown on each product detail page. Scrub pants are often available in standard sizes, short sizes, and tall sizes. To find the right size for you, check your measurements against our Size Chart.
Our White Coat comes in three different fits: The Modernist, The Minimalist, and The Professional, and a variety of lengths including Consultation Length, Mid-Length, and Full-Length. All are a relaxed fit for comfortable everyday wear.
The Modernist and Minimalist coats are available in sizes up to XXS-5X for women and men, with Tall sizes on select styles. The Professional is available in sizes 0-18 for women, standard sizes 36-52 for men, and long sizes 40L-50L for men. To find the right size for you, check your measurements against our Size Chart.
Our scrubs generally fit true to size. Please see our Size Chart for specific measurements.
About Healing Hands Scrubs
Our founder and creative spark Bansi Lakhani is an icon in the fashion industry. He made his mark by developing luxurious woven fabrications for the ready-to-wear market.
In 1997, Bansi suffered a massive heart attack that required major heart surgery. He was only 43 years old. Without the help of the dedicated and caring nurses, he believed that he might not have survived. He vowed to give back to the “angels” that saved him.
Healing Hands Scrubs was born from this vow. Bansi knew that the typical ill-fitting uniform scrubs made of scratchy fabric needed a major upgrade, so he used his experience and expertise in fashion design to create a collection of scrubs that are comfortable and fashionable.
Hear more about Healing Hands from Bansi himself on YouTube
We strive to make the day-to-day lives of healthcare workers better by boosting their confidence, helping them feel good, and brightening their day with uniforms that are comfortable and fashionable. Healing Hands Scrubs have features like stretchy, breathable fabrics, extra pockets in the right places, waistbands that stay up without pinching, and flattering styles for all body types. But our scrubs don’t just make you look good — they make you feel good, too! And they work as hard as you do.
Currently, we do not offer custom scrubs, but you can place a group order for your business. Contact our Customer Care team at customercare@hhscrubs.com for group orders.
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